Apr 10, 2022
In General Discussions
Rituals was able to continue to fascinate Whatsapp Number List and bind customers even in these special circumstances. What makes Rituals special in terms of customer friendliness? What do they do well, what do they do differently? Founder and CEO Raymond Cloosterman and Country Director Benelux Lizette Lulofs talk in 8 topics about their Whatsapp Number List customer-friendliness choices and about the experiences in a special year. “Do we do things differently from other retailers? We don't actually look so much at colleagues in our sector as an example for customer-friendliness. Says Lizette Lulofs. “We are more Whatsapp Number List to be inspired by the hospitality sector. It is core business there to spoil and surprise guests. That is of course also the case with us.” Now it is manageable at a hotel or restaurant to treat Whatsapp Number List all guests well and personally. How do you do that at an organization like Rituals with about 7,000 employees, more than 800 stores, almost 2,700 shop-in-shops and numerous other activities and points of sale? Invest in your employees Lizette Lulofs: “We invest a lot in educating and training our employees. You will continue to learn and develop throughout Whatsapp Number List your working life at Rituals. Not only in terms of products, processes, commerce and skills, but also in engagement, storytelling and customer focus.” Go for sincere involvement The employees are the carriers of the Rituals culture, says founder and CEO Raymond Cloosterman. “The Whatsapp Number List employees make the difference. The customer immediately notices whether an employee is really involved or whether it is a trick. You partly achieve this genuine involvement through training, but it is also part of the hiring policy.